WELCOME TO LANDLORD SATISFACTION SURVEY QUESTIONNAIRE

We are presently conducting a client/customer satisfaction anonymous survey and would like you to respond to our simple questionnaire. As a valued client/customer your sincere opinion/comment will assist us to know how well we are meeting the expectations of our clients and the areas where we need to improve upon. Please be assured that all information shall be treated with strict confidence and purely for official purposes only. Thank you for your cooperation

     
 

  Location of Respondent
  Location of your property being managed
  Please indicate our branch that is managing your property
Q1: How long have we been managing your property/house?
Q2: How would you rank our services over the years?
Q3: Which among these are probably our deficiencies in the management of your property/house?
Q4: How regularly would you require a status report on your property/(ies)?
Q5: Do we collect rent as at when due? a) Yes. b) No
Q6: How soon do we remit the rents collected on your property to you?
Q7: Please suggest preferred timeline for remittance.
Q8: What is your preferred mode of remittance?
Q9: How would you rate the Quality of tenants sourced into your property/Vacant apartment?
Q10: How would you assess the performance of the Officer in charge of the management of your property?
Q11: What is your impression of our management approach to issues generally?
Q12: How would you gauge our response time to issues generally?
Q13: How would you rank your trust that we will take your comments seriously and take action?
  In not less than 100 letters kindly suggest other areas we can serve you better.
   
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